FAQ

1- DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide.

2- CAN I CANCEL OR CHANGE MY ORDER AFTER I MAKE THE PAYMENT?

Team Cresta, starts working on your order as soon as they get it, so you are unable to cancel or change your order after it has been placed and confirmed.

3- WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

Crestaofficial.com only sells items in perfect condition, but in the rare event of receiving a faulty item, contact us. info@crestaofficial.com

4- CAN I RETURN OR EXCHANGE MY ORDER?

Unfortunately, we do not accept returns and exchanges from the countries other than Turkey, due to the high customs duty costs.

5- CAN I SHIP MY ORDER TO SOMEONE ELSE?

Yes, orders can be shipped to a different address than the billing address. 

6- CAN I TRACK MY ORDER?

Yes, you can see all of the updates of your order. To do this, go to the "my orders" section in your account. 

7- WHAT PAYMENT METHOD DO YOU ACCEPT?

Crestaofficial.com accepts the following forms of payment: Visa, Mastercard, PayPal, Wire Transfer

8- HOW MUCH DO I PAY FOR DELIVERY SERVICE?

It depends on the country you live in. You will see it on your cart, before completing your order. 

9- HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We ship your order mostly on the same day or a day after. The delivery time depends on the country you live in. It usually takes 3-7 business days.